Privacy Policy

Website: eco-mse.com

Company: Green Gravity Walls UK Ltd

Registered Address: Unit 1, Elwis Street, Marshgate, Doncaster, DN5 8AF, United Kingdom

Contact Email: info@eco-mse.com

1. Introduction

Green Gravity Walls UK Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website eco-mse.com or contact us directly.

2. Information We Collect

We may collect the following types of information:

• Personal Information: such as your name, company name, email address, telephone number, and project details when you contact us via forms, email, or phone.
• Technical Information: such as IP address, browser type, operating system, and browsing behaviour on our website (via cookies and analytics).
• Communications: copies of your correspondence with us, including email enquiries and contact form submissions.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations for ECO-MSE products and services.
• Process orders and manage customer accounts.
• Improve our website and services, including security monitoring and analytics.
• Comply with legal and regulatory obligations.
• Send updates about our products and services if you have opted in to marketing communications (you may unsubscribe at any time).

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity: to provide you with quotes, products, and services you request.
• Legitimate interests: to improve our website, ensure security, and communicate with you about related products/services.
• Legal obligation: to meet our compliance and record-keeping requirements.
• Consent: when you sign up for marketing communications.

5. Sharing of Information

We do not sell or rent your personal data. We may share your data with:

• Trusted service providers (e.g., IT hosting, analytics, email systems) under strict confidentiality agreements.
• Regulatory bodies or legal authorities when required by law.
• Installation partners where you have engaged us for supply and installation services.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration.

8. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data where appropriate.
• Object to or restrict processing of your data.
• Request data portability.
• Withdraw consent for marketing at any time.
   

You can exercise these rights by contacting us at info@eco-mse.com.

9. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve site performance. You can manage cookie preferences in your browser settings.

10. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Green Gravity Walls UK Ltd
Unit 1, Elwis Street, Marshgate, Doncaster, DN5 8AF
Email: info@eco-mse.com
Phone: 0800 654 6542